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The Hair Sanctuary – Terms and Conditions

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1. Introduction Welcome to The Hair Sanctuary. By booking or using our services, you agree to comply with the following Terms and Conditions. Please read these carefully, as they outline your rights and responsibilities when using our services.

2. Appointments and Bookings

  • All appointments must be booked in advance, either online, by phone, or in person.

  • A deposit may be required to secure your booking. This deposit is non-refundable but can be transferred to a new appointment if 48 hours' notice is provided for any changes or cancellations.

  • Late arrivals of more than 15 minutes may result in cancellation or rescheduling of your appointment, subject to availability.

3. Cancellations and Rescheduling

  • Cancellations or rescheduling must be done at least 48 hours in advance to avoid a charge. Failure to do so may result in the forfeiture of your deposit or the full-service fee being charged.

  • In case of emergencies, please contact us as soon as possible to discuss alternative arrangements.

4. Service Disclaimer

  • While we strive to deliver the highest quality services, individual results may vary based on hair type, condition, and maintenance.

  • We are not liable for any dissatisfaction due to unrealistic expectations or failure to follow post-care instructions provided by our stylists.

5. Health and Safety

  • Please inform your stylist of any allergies, sensitivities, or medical conditions prior to your service.

  • The Hair Sanctuary is committed to maintaining a clean and safe environment. We follow strict hygiene protocols, including the sanitization of tools and workspaces.

6. Pricing and Payments

  • Prices for services are displayed on our website and may be subject to change without prior notice.

  • Payment is required in full at the end of your appointment, with accepted methods including cash, credit/debit card, and mobile payment options.

  • Promotional offers and discounts are valid only for the specified period and cannot be combined unless stated otherwise.

7. Refunds and Complaints

  • We do not offer refunds on services. However, if you are unsatisfied with your service, please contact us within 48 hours, and we will do our best to address your concerns.

  • Product purchases can only be refunded or exchanged if returned unopened and unused within 14 days, along with proof of purchase.

8. Intellectual Property

  • All content, branding, and imagery associated with The Hair Sanctuary are the intellectual property of The Hair Sanctuary and cannot be used, copied, or distributed without written permission.

9. Personal Data and Privacy

  • Any personal information collected during booking or service use will be kept confidential and used only in accordance with our Privacy Policy.

  • We may use your contact details for appointment reminders, updates, and promotional material. You can opt out at any time.

10. Limitation of Liability

  • The Hair Sanctuary is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

  • By using our services, you agree that any claim or dispute must be resolved in accordance with UK law.

11. Amendments to Terms

  • The Hair Sanctuary reserves the right to update or amend these Terms and Conditions at any time. Any changes will be posted on our website and take effect immediately.

By booking with The Hair Sanctuary, you agree to these Terms and Conditions. If you have any questions or require further clarification, please contact us.

Contact Us: Email:

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